Standards and Complaints
We aim to provide a high standard of professional service and if at any time you feel that this is not being maintained, please discuss it with the person handling your matter. Please contact Mrs. Waters, Managing Partner, if you prefer and we assure you that we will endeavour to resolve your complaint internally.
If we cannot resolve your complaint internally, you should put your complaint in writing. Your complaint will be acknowledged within three days of receipt and we will produce to you our full complaints procedure timetable which is also available upon request at any time.
If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman (address: PO Box 6806 Wolverhampton, WV1 9WJ / website: www.legalombudsman.org.uk / telephone: 0300 555 0333) to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us.
If we cannot resolve your complaint internally, you should put your complaint in writing. Your complaint will be acknowledged within three days of receipt and we will produce to you our full complaints procedure timetable which is also available upon request at any time.
If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman (address: PO Box 6806 Wolverhampton, WV1 9WJ / website: www.legalombudsman.org.uk / telephone: 0300 555 0333) to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us.
January 2013
